System Pavers recently earned the respectable Hanley Wood Replacement Contractor Customer Excellence Award (RCCEA) for proving exemplary customer service as determined by the people serviced in the residential construction industry.
The RCCEA was presented by Hanley Wood; a multi-platform media company focused on the residential, commercial construction and design industries winners were determined by GuildQuality, an independent third-party quality verification service.
“It is an honor to accept the Replacement Contractor Customer Excellence Award. We work very diligently year round to provide quality service and stand by our work 110% by offering an unmatched 25-year transferable labor, installation and product warranty on pavers” said System Pavers CEO, Larry Green. For nearly two decades, System Pavers has created and installed over 40,000 outdoor makeover projects including interlocking paving stones, SP Turf, SP Outdoor Lighting, custom built-in barbeque islands, fire pits and more while maintaining a consistent 92% customer satisfaction rate per GuildQuality.
To promote better customer service in the replacement contract, industry interviews covering the full customer service experience were conducted by GuildQuality. Qualification for the RCCEA was determined by a random sampling of these interviews conducted in 2010. Winners of the RCCEA were determined by the customer recommendation rate, overall customer satisfaction scores, and how many times customers responded to their surveys.
Backed by excellence in customer service, System Pavers is the only paving company to receive the RCCEA and is also a candidate for the 2011 Guildmaster Award by GuildQuality.